Submit a Ticket
Log a support request and our helpdesk will get straight onto it, with full tracking from start to resolution.
Submit a ticket
Support hub
Need a hand? We've got you.
Existing clients can log a ticket, start a remote session or search our knowledge base. Helpdesk hours are Mon–Fri 08:00–17:00 SAST, with monitoring around the clock.
Remote Support
Let a technician securely connect to your device to resolve issues quickly — no site visit required.
Start remote supportKnowledge Base
Browse step-by-step guides and answers to common questions about Microsoft 365, email, security and more.
Browse the knowledge base
Submit a ticket
Log a support request
Give us the details and we'll prioritise and respond. For urgent, business-down issues, please also call the helpdesk.
- Full trackingEvery ticket is logged, prioritised and tracked to resolution.
- Fast first responseWe aim to respond within 15 minutes during business hours.
Remote support
We'll connect and fix it
Our technicians can securely access your computer to diagnose and resolve issues in real time — fast, safe and only with your permission.
- You stay in controlA session only starts when you share your code and accept.
- Secure & encryptedAll remote sessions are encrypted end to end.
- No site visit neededMost issues are solved without anyone leaving their desk.
To start a session, submit a ticket above. We'll send you a secure connection link and walk you through it.
Submit a ticket to start
Knowledge base
Helpful guides & answers
Quick, practical articles to help you get the most out of your tools and resolve common issues yourself.
Setting up email on your phone
Add your Microsoft 365 account to iOS and Android in minutes.
Turning on multi-factor authentication
Protect your account with MFA, step by step.
Spotting phishing emails
The red flags every team member should know.
Sharing files in SharePoint
Share and collaborate safely without losing track of versions.
Fixing common Wi-Fi problems
Simple checks before you log a ticket.
Joining a Microsoft Teams meeting
Join calls from your computer, browser or phone.
Support FAQs
Common support questions
Our helpdesk is available Monday to Friday, 08:00–17:00 SAST. Proactive monitoring of your systems runs 24/7, and managed clients on priority support have extended cover — ask us for details.
We aim for a first response within 15 minutes during business hours, with urgent, business-down issues prioritised ahead of routine requests.
Yes. Sessions are encrypted and only begin once you accept the connection. You can watch everything the technician does and end the session at any time.
Absolutely. The best place to start is a free IT assessment. Book one here and we'll show you how SICTSERV can support your business.
Not a client yet?
Get the same fast, friendly support for your whole team. Start with a free IT assessment.